Improve Your Customer Relationship
There's a lot of data involved in managing your relationship with your clients. Make use of it, with bee4sense
Access a Unified View of Relevant Information
The data you need to manage your customer relationships exists within your organization. However, it's fragmented between different applications in your information system: CRM, ERP, Help Desk, product catalog, FAQ, technical documentation, price list... and from different external providers: social networks, news aggregators, financial information providers...
Access all of this information in one go! bee4sense allows you to federate all relevant data into 360-degree dynamic and contextual views.
Who? Why? It's All in the Context
Who calls the help-desk? And why? How should you respond?
Let bee4sense facilitate interactions between your employees and clients by contextualizing their access to information. Our solution allows you to rapidly identify callers and provides you with the possible reasons behind their calls, as well as automatically analyzing incoming e-mail and suggesting the appropriate response.
You can even take advantage of each interaction to convert incoming calls into sales with the help of the bee4sense Data Insight Platform.
By combining natural language processing (NLP), machine learning (ML), search functionalities and relationship network management, the bee4sense platform is able to analyze data in its entirety, unlike other solutions which can only process structured data. From this comprehensive analysis, bee4sense extracts both strong and weak signals as well as inter-entity correlations. Take advantage of this completeness to proactively take the necessary actions to guarantee the satisfaction of your clients.
Let bee4sense Take Care of All Your Needs
The architecture and ``open`` philosophy of the bee4sense platform allows for a simple and iterative implementation. At bee4sense, we don't promise you a Big Bang effect – just a step-by-step implementation which will bring value to your users within weeks, making adoption faster.