Leader in Intelligence Analysis Management (IAM), OPPSCIENCE’s technologies maximize operational efficiency in data-driven decision-making-process. OPPSCIENCE is an IDEMIA company that leverages big data and AI to transform information into efficient knowledge in a few simple and intuitive steps. It delivers platforms and applications to help you make fast decisions and nourish your ideas with contextual insights on an one-and-only point of access. Learn more here.
ABOUT YOUR FUTURE TEAM
The Customer Success department is in continuous communication with our customers, and together, we define the best way to implement our software solutions to meet, or even surpass, their expectations. Learn more here.
You will be in charge of supporting clients B to B in their relationship with OPPSCIENCE. You will need to track and optimize the use of the platform and ensure satisfaction on the products. Your role is to increase annual income with new accounts.
In close collaboration with the Head of Customer Success, your missions are as follows:
Guarantee customer satisfaction and loyalty by building a relationship of trust with your various contacts, from the project onboarding to renewal cycle
Develop interactions with your customers to offer new use cases and increase revenue on your accounts (upsell)
Coordinate with the Professional Services team to ensure that the implementation and support are done in the most satisfactory way for the customer
Share best practices with other Customer Success
Communicate with the Product team to align roadmap and customer needs
When you arrive at the company:
1 week of integration to know your future colleagues, you will discover the activities of the different teams as well as our market and product vision.
3 weeks during which you will be trained in our solution in order to become autonomous on our use cases
1 month to meet your customers, introduce yourself and get to know them, accompanied by your manager
REQUIREMENTS AND SKILLS
Know-how in customer relations
Ability to communicate with business leaders
To be independent and autonomous
4+ years of experience in customer relationship management, ideally as Customer Success or Key Account Manager
Knowledge of one or more domains of activity in the private sector
Knowledge of the world of defense and homeland security is a plus
Experience in the field of data processing and valuation will be appreciated
Excellent level of French (read, written, spoken)
Professional English (read, written, spoken)
Telephone call interview
Physical interview with the Head of CS and the Commercial Director
Quick and simplified recruitment process (3 interviews, the first of 30 minutes, then video or physical)
Join an international group
Partial teleworking possible
4 X 1 week of teleworking wherever you want in the world
Regular follow-up with your manager
Continuous training on the tools we sell
A very pleasant working environment in Paris with good restaurants and the Sacré-Coeur nearby